Frequently Asked Questions

How much do you charge for a custom website?

All of our websites are custom built and tailored to your needs and goals. Our pricing is based on unique page designs and page templates, functionality, and timeframe for launch. For nonprofits, we recommend allocating a minimum budget between $20K-$30K. If you’re a mission-driven business, we recommend $30K-$40K to start.

We do work with select clients on smaller budget allocations with a purpose that resonates with us. Or we can recommend you to one of our partners. Fill out our website worksheet to see if you’re a good fit.

How long does it take to design and build a custom website?

Website redesigns take a minimum of three to four months to complete. We usually spend two months on design and up to two months (based on complexity) for web development.

We don’t need a website redesign but can you update our existing website?

Depending on how your existing site is set up on the backend, we might be interested in helping. Otherwise, we can refer you to one of our web development partners for your specific needs.

What’s your process for redesigning a website?

Glad you asked! Check out our website redesign process page for how we magic the magic happen.

How do you handle payments?

We accept company check, credit card, and PayPal. On smaller projects, we require a 50% deposit to begin the work. Once everything is completed, we’ll email you an invoice for the remaining payment which will be due 15 days later.

On website redesigns, we require a 15% to 25% deposit of the total budget that’s been allocated for your project. Once we receive this payment along with your signed project agreement, we’ll coordinate a kick-off call on Basecamp with your team.

Invoices are emailed on the 1st of during the lifespan of your project as a monthly retainer. Payments are due within 30 days of receipt.

Do you outsource?

No. We have a network of national content strategists, designers, developers, copywriters, photographers, videographers who are remote-based. We also work with awesome people in Canada. Fill out our partner inquiry form if you’d like to join our network.

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